Privacy Policy

Effective Date: 9/9/2026
Last Updated: 9/9/2026

Tube Lighting Products, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information obtained through our website, https://tubelightingproducts.com/ (the "Site"), as well as during telephone, email, or other customer service inquiries.

By accessing or using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you ("personal information"):

  • Contact Information: Name, email address, company name, telephone number, fax number, and physical/shipping address provided when contacting us or requesting product information.
  • Inquiry & Order Details: Information you provide when requesting specification sheets, quotes, custom lighting configurations, or placing orders for products (such as TubeLights, Tape Lights, LED Drivers, and Custom Display Lights).
  • Payment Information: If you make a purchase, billing and payment details are processed through secure payment processors; we do not store full payment card details on our servers.
  • Website Usage & Technical Data: IP address, browser type, device information, operating system, referring pages, and interaction data collected automatically through server logs and cookies.

2. How We Use Your Information

We use your personal information for everyday business operations, including to:

  • Respond to your inquiries, quote requests, and customer service needs.
  • Process, fulfill, ship, and service orders for lighting equipment.
  • Connect you with authorized regional sales representatives or agents, when applicable.
  • Maintain, monitor, and improve our website functionality and user experience.
  • Protect against fraudulent or unauthorized activity and meet legal and regulatory obligations.

3. How We Disclose Your Information

We do not sell, rent, or trade your personal information. We may disclose your information under the following limited circumstances:

  • Service Providers: To third-party vendors who perform services on our behalf (such as web hosting, payment processing, IT support, and freight/shipping carriers).
  • Authorized Agents & Representatives: To authorized lighting agents or distributors to assist in quoting and fulfilling local inquiries.
  • Legal Compliance: To comply with valid legal processes (such as subpoenas, court orders, or regulatory requests) or to protect our rights, safety, or property.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

4. Cookies and Tracking Technologies

Our Site may use cookies, web beacons, and similar tracking tools to enhance your browsing experience and analyze web traffic. You can adjust your browser settings to decline cookies; however, doing so may affect the proper functioning of certain features on the Site.

5. California Privacy Notice (CCPA / CPRA)

Because Tube Lighting Products, Inc. is based in California, California residents may have specific rights regarding their personal information under California law, including:

  • Right to Know: You have the right to request what personal information we collect, use, and disclose.
  • Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to statutory exceptions.
  • Right to Correct: You have the right to request corrections to inaccurate personal information.
  • Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise these rights, please submit a verifiable request using the contact information below.

6. Data Security and Retention

We take reasonable technical and administrative precautions to safeguard your personal data against loss, theft, and unauthorized access, disclosure, or alteration. We retain personal data only as long as necessary to fulfill the purposes for which it was collected, resolve disputes, and comply with legal requirements.

7. Children’s Privacy

Our Site and lighting products are directed to commercial clients and general audiences. We do not knowingly collect personal information from children under the age of 13. If you believe a minor has provided us with personal data, please contact us immediately so we can remove it.

8. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting to this page, with an updated "Effective Date" posted at the top.

9. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy or our data practices, please contact us at:

Tube Lighting Products, Inc.
1346 Pioneer Way
El Cajon, CA 92020
Toll-Free Phone: 888-554-8823
Fax: 619-442-0578
Email: [email protected]
Business Hours: Monday – Friday, 7:30 AM – 5:00 PM (Pacific Time)